Using the ‘track your order‘ facility, you can keep track of your order. To find out where your order is in the process, enter your order ID and shipping email address.

Your building will be made fresh for you since all of our wooden buildings (Sheds, Summerhouses, Workshops, Log Cabins, etc.) are made to order.

Our aim is to maintain a large stock of all accessories and extras on our website, which means it is very unlikely that any of the advertised products will be out of stock. Nevertheless, if you order an accessory or extra item that is later found to be out of stock, we will make every effort to produce it and deliver it within the time frame. In the unlikely event that this is not possible, we will find a suitable replacement for you or refund your payment.

When ordering online or paying by credit card, funds are taken at the time of purchase and orders are processed the same day.

If your order is paid by a bank transfer, the order will be processed as soon as it is received.

Ordering is as simple as following the online steps to the checkout on our secure website. Fill in as much information about your delivery address, access, and anything else you think will be helpful to us when filling out your details.

Orders can also be placed over the phone by contacting our sales staff. We can discuss your requirements and place your order if the building you wish to order is bespoke. If you prefer, you can also use the Quick Contact Form to contact us and request a callback from a member of our team.

Our secure and encrypted server allows you to place your order right now online. In addition, you can also place an order by calling 01282 415510 if that would be more convenient for you.

We now accept Visa, Visa Electron, Visa Debit, MasterCard, Maestro (formerly Switch) and Solo for online and phone payments.

Please contact our sales staff if you require payment by cheque or bank transfer. A Pro Forma will be prepared for you with all relevant payment information.

The point of purchase is the point of payment for all orders that are paid for by card.

If you pay with your credit card, you will not be charged any additional fees. The price shown is all you will have to pay.

In the price shown, VAT has already been included.

In order to cancel or return your order, you must submit your request in writing as soon as possible. We can then discuss the return options available to you, which may be unique to your situation.

Please read our full terms and conditions for details on our returns policy.

No, unfortunately. It is not possible to return a garden building that has been painted, treated, or otherwise modified.

See our full terms & conditions for more details about our returns policy.

It is unfortunately not possible to return an assembled building to us after it has been assembled. The condition of any building being returned must be the same as when it was delivered.

Any alterations you have made to the components received cannot be returned. You must return any product in the same condition in which it was delivered.

Yes, of course. There is no problem with this at all. If you order over the phone, you will be asked whether the delivery address is the same as your billing address. Whenever you order online, you have the option of specifying a different delivery and billing address.

It is necessary for you to be present at the time of delivery. To receive the delivery on your behalf, you can arrange for a neighbour, friend, or family member to meet the driver.

It is our policy to deliver on weekdays only, so if you have any issues with delivery on a particular day, please let us know.

It is only our drivers’ contract to deliver and drop off at kerbside. No orders will be brought through your home by them. The driver may offer to take an order further, such as to the back garden, but this is at their own discretion.

The vehicles we operate range in size from 3.5 tons to 7.5 tons to 18 tons to 26 tons. Depending on your location and the time of year, your ordered building may arrive on any of these vehicles. We would appreciate it if you could let us know if your area is difficult for larger vehicles to access.

Please advise us of any constraints which may restrict access to your address for our delivery vehicles.

You need to make sure the vehicle can unload safeley. It is very important that the ground is level and hard such as tarmac or concrete. Grass, compacted soil and gravel are not suitable areas for unloading.

In order to transfer the pallet from vehicle to delivery point safely and efficiently, the driver uses a tail lift and a pallet truck. It shouldn’t be necessary for the driver to get assistance during this process.

All products on our website show an indicative delivery schedule, so it’s best to refer to this for more product specific information.

You will only hear from the delivery company once your goods have travelled through the delivery network to arrive with the depot closest to you and this may take a couple of days following the day dispatch your order.

Do not worry if you do not hear anything for a few weeks as the delivery day is usually only booked once the local depot to you commences scheduling.

Our trusted hauliers will usually deliver anytime between 8am and 6pm on your chosen delivery day. Some of our hauliers will provide tracking, however some of them do not, so unfortunately, we can never guarantee an exact time.

Yes, there is always the option to upgrade your delivery to an AM service, for an additional charge if this is more convenient for you. Speak with our sales team on 01282 415510.